Refund policy

Return & Refund Policy

At Flicker Fashion, we strive to ensure that every order meets our quality standards. As most of our products are carefully packed and inspected before dispatch, we do not offer returns for change of mind, incorrect selection, or preference-based reasons.

Return Eligibility

A return request may be initiated within 3 days of receiving your order and only in exceptional circumstances, such as:

  • You received a torn or damaged product.

  • You received a defective item.

  • You received an incorrect product.

To be eligible for a return:

  • The return request must be submitted within 3 days of delivery.

  • The item must be unused, unworn, unwashed, with all original tags attached, and in its original packaging.

  • You must provide a valid proof of purchase.

  • You must provide clear photo or video evidence showing the damage, defect, or incorrect item received.

Return requests submitted without sufficient proof may be declined.

How to Request a Return

To request a return, please email us at flickerfashion37@gmail.com with:

  • Your Order Number

  • Reason for the return

  • Clear photos or videos of the issue

  • Proof of purchase

If your request is approved, we will provide further instructions regarding the return process. Do not send any item back without prior approval, as unauthorized returns will not be accepted.

Return Address:

[INSERT RETURN ADDRESS]

Inspection & Final Decision

All returned items are subject to inspection by our quality team.

Flicker Fashion reserves the right to approve or reject any return request based on the condition of the product and the evidence provided. Our decision regarding return eligibility shall be final.

Non-Returnable Items

Returns will not be accepted for:

  • Change of mind

  • Incorrect size or color ordered by the customer

  • Products that have been used, washed, altered, or damaged after delivery

  • Sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Personal care items

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges. If your return request is approved, you may place a new order separately.

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law. These rights will apply only where legally mandated.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at flickerfashion37@gmail.com.